Financial

Financial

Financial services organizations face unique challenges and regulatory restrictions when it comes to their contact center customer interactions. KnoahSoft can help. Our Harmony™ workforce optimization software suite helps you manage liability and ensure regulatory compliance, all while keeping customer satisfaction high.

Improve Customer Service and Keep Information Safe

Banks, accounting firms, trading floors and other financial services organizations have to meet regulatory compliance issues that may make it difficult to use standard VoIP call management applications. They also need to resolve issues that affect all companies including cutting costs and managing resources. With so much critical customer data at risk with every customer interaction, it's important to find a solution that manages multi-channel customer interactions with an eye on risk aversion.

KnoahSoft provides workforce optimization (WFO) solutions that bring insight into customer interactions, all while maintaining the safety and security of customer information. We can help your financial organization meet compliance challenges while streamlining workflow and saving time.

As the most flexible and best value WFO solution on the market, KnoahSoft can maintain the privacy of customer data you need and help you meet the stringent government regulations you're responsible for complying with.

With the KnoahSoft Harmony™ WFO Suite you can:

Reduce financial data losses and stay compliant - maintain a holistic view of your contact center interactions across channels to detect non-compliance, watch for fraud and ensure regulatory requirements are met

Minimize operational costs - lower your total cost of ownership (TCO) with a single solution comprising of call center recording software, call center quality management software, speech analytics software, post call survey software and call center workforce management software.

Resolve disputes more efficiently - review calls, handle customer disputes, minimize reputation damage and ensure data safety

Ready to get started? Contact KnoahSoft today.

Learn more about our HarmonyT contact center WFO solution by calling +1 702-722-5000, option 1 - or emailing sales@knoahsoft.com.

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