Banks, accounting firms, trading floors and other financial services organizations have to meet regulatory compliance issues that may make it difficult to use standard VoIP call management applications. They also need to resolve issues that affect all companies including cutting costs and managing resources. With so much critical customer data at risk with every customer interaction, it's important to find a solution that manages multi-channel customer interactions with an eye on risk aversion.
KnoahSoft provides workforce optimization (WFO) solutions that bring insight into customer interactions, all while maintaining the safety and security of customer information. We can help your financial organization meet compliance challenges while streamlining workflow and saving time.
As the most flexible and best value WFO solution on the market, KnoahSoft can maintain the privacy of customer data you need and help you meet the stringent government regulations you're responsible for complying with.
Reduce financial data losses and stay compliant - maintain a holistic view of your contact center interactions across channels to detect non-compliance, watch for fraud and ensure regulatory requirements are met
Minimize operational costs - lower your total cost of ownership (TCO) with a single solution comprising of call center recording software, call center quality management software, speech analytics software, post call survey software and call center workforce management software.
Resolve disputes more efficiently - review calls, handle customer disputes, minimize reputation damage and ensure data safety
Learn more about our HarmonyT contact center WFO solution by calling +1 702-722-5000, option 1 - or emailing firstname.lastname@example.org.