Candid, customer feedback via surveys is a sure-fire way to obtain this data and gain insight about how to maintain high customer satisfaction levels. But how do you gather this information in a timely matter and put it to work for your business?
Leveraging the KnoahSoft Harmony™ Survey module, you can engage customers immediately following their interaction with your contact center. This is done via short, dynamic surveys based on business rules that you define. Integrating seamlessly with your IVR, Harmony's surveying application dynamically generates and administers post-call surveys using an intuitive web-based survey builder. We help you target the right survey to the right customer based on call duration, hold time, number of holds, number of transfers or by client in a multi-tenant environment. The result is a wealth of meaningful feedback - directly from your customers - about your company, your products and services, and your contact center agents. Used properly, this valuable information can have a great and immediate impact on sales, customer loyalty, and your bottom line.
As part of the KnoahSoft Harmony™ workforce optimization software suite, the optional add-on surveying module allows you to:
KnoahSoft Harmony™ Surveying Module Data Sheet» Download