Post Call Survey Software

Post Call Survey Software

The voice of the customer has the power to transform your business by improving your organization's products and services through continuous input. The key is to gather critical data in real time so you can be most effective at driving change.

Candid, customer feedback via surveys is a sure-fire way to obtain this data and gain insight about how to maintain high customer satisfaction levels. But how do you gather this information in a timely matter and put it to work for your business?

Survey

Leveraging the KnoahSoft Harmony™ Survey module, you can engage customers immediately following their interaction with your contact center. This is done via short, dynamic surveys based on business rules that you define. Integrating seamlessly with your IVR, Harmony's surveying application dynamically generates and administers post-call surveys using an intuitive web-based survey builder. We help you target the right survey to the right customer based on call duration, hold time, number of holds, number of transfers or by client in a multi-tenant environment. The result is a wealth of meaningful feedback - directly from your customers - about your company, your products and services, and your contact center agents. Used properly, this valuable information can have a great and immediate impact on sales, customer loyalty, and your bottom line.

The voice of your customer has the power to change your business. Shouldn't you hear what they're saying?

As part of the KnoahSoft Harmony™ workforce optimization software suite, the optional add-on surveying module allows you to:

  • Let customers leave voice comments on any survey question and link call recordings and voice comments to surveys
  • Automatically link survey responses to agent quality scores, leverage comprehensive web-based reporting, and generate data on completed surveys in real time
  • Use any VXML-compliant IVR

Related Content

KnoahSoft Harmony™ Surveying Module Data Sheet

KnoahSoft Harmony™ Surveying Module Data Sheet

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