KnoahSoft Harmony's mobile application gives you quick access to monitor your contact center from anywhere via a mobile device. Gone are the days of being tied to a desktop or laptop. Increase your productivity with 24x7 access to what’s happening in your contact center – monitor live calls, provide feedback, and receive alerts.
Simply install the Harmony™ application on your mobile device to keep track of what is happening in your contact center from anywhere, anytime. Harmony™ supports Apple IOS and Android operating systems and the application is available for purchase via the App Store or Play Store.
Gone are the days of being tied to a desktop or laptop with KnoahSoft Harmony’s mobile access.
As part of the KnoahSoft Harmony™ workforce optimization software suite, Harmony's mobile access allows you to:
- Customize the dashboard view to ensure the information you need and use is readily available
- Configure the ACD dashboard based on metrics and skills
- View how many agents are busy, talking, ready to take a call, and more
- Use silent monitoring to listen to agent calls in progress either in speaker mode or using an ear piece
- View agent details
- Record calls on-demand and flag calls for quality assurance
- Tag calls with personal notes for later attention
- Receive real-time alerts, including speech alerts, to help you take immediate action