Mobile Access

Mobile Access

KnoahSoft Harmony's mobile application gives you quick access to monitor your contact center from anywhere via a mobile device. Gone are the days of being tied to a desktop or laptop. Increase your productivity with 24x7 access to what’s happening in your contact center – monitor live calls, provide feedback, and receive alerts.

Simply install the Harmony™ application on your mobile device to keep track of what is happening in your contact center from anywhere, anytime. Harmony™ supports Apple IOS and Android operating systems and the application is available for purchase via the App Store or Play Store.

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Gone are the days of being tied to a desktop or laptop with KnoahSoft Harmony’s mobile access.

As part of the KnoahSoft Harmony™ workforce optimization software suite, Harmony's mobile access allows you to:

  • Customize the dashboard view to ensure the information you need and use is readily available
  • Configure the ACD dashboard based on metrics and skills
  • View how many agents are busy, talking, ready to take a call, and more
  • Use silent monitoring to listen to agent calls in progress either in speaker mode or using an ear piece
  • View agent details
  • Record calls on-demand and flag calls for quality assurance
  • Tag calls with personal notes for later attention
  • Receive real-time alerts, including speech alerts, to help you take immediate action

Related Content

KnoahSoft Harmony™ Mobile Application Data Sheet

KnoahSoft Harmony™ Mobile Application Data Sheet

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