The KnoahSoft Harmony™ Workforce Optimization Software Suite helps IP-based, TDM and hybrid contact centers improve customer satisfaction and increase operational effectiveness by ensuring proper staffing levels and quality interactions.
Harmony™ is a secure enterprise portal-based solution that is cloud-ready and mobile-enabled so you have anytime/anywhere access at your fingertips. The modular, easy-to-implement-and-use nature of Harmony™ gives contact centers the ultimate in workforce optimization functionality and flexibility with the best total cost of ownership (TCO) profile in the market.
Harmony™, the 100% web-based workforce optimization suite, offers the latest in:
All with robust reporting, dashboards, scorecards, screen capture, monitoring, coaching and eLearning capabilities.
We have worked with almost all the industry leading WFO solutions and we felt that Harmony was the right fit for us. Our technology costs today are 30% of what [they were] six years ago. One of the main reasons for that is our adoption of Harmony™.
- CTO, Global BPO
Using Harmony™, you can:
- Improve contact center staff productivity
- Decrease risk and liability; easily demonstrate compliance
- Reduce operating expenses
- Deliver a better customer experience
- Leverage seamless integrations to Avaya, Cisco and Genesys
Learn about the KnoahSoft Harmony™ Suite packaging options.