Call Center Analytics Software

Call Center Analytics Software

Knowledge is power and that is certainly the case in any call or contact center environment. The more you know about how your agents, supervisors and overall centers are performing, the more efficient you can be. The more you know about why your customers contact you, the better the customer experience you can deliver. The KnoahSoft Harmony™ workforce optimization software suite offers a range of analytics capabilities to help you do just that.

Speech Analytics:

Ensure every conversation each of your contact center agents has with a customer the best it can be by mining intelligence from large volumes of calls so you can take immediate action and respond in real or near-real time to your customers' needs. Learn more

Desktop Analytics:

Reveal the efficiency with which your agents perform their day-to-day work inside applications and access valuable customer information that comes to light during customer interactions via chat, email and in the back office. Mute confidential credit card details and mask screens containing sensitive data, ensuring the highest levels of protection. Learn more

Balanced Scorecards:

Create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business. Use them to drive performance improvements across your sales, collections and customer service processes and realize cross-functional alignment with strategic goals. Learn more

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KnoahSoft Harmony™ Brochure

KnoahSoft Harmony™ Brochure

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