Home | About Us | Careers | Contact Us

Scalable, Comprehensive Call Recording & Contact Center Performance Management Solutions

Harmony Overview

 

Call Recording

Screen Capture

Live Call Monitoring

Reporting

Customizable Dashboard

Quality Monitoring

Agent Scorecards

Coaching

eLearning

IVR Survey

Speech Analytics

 

Deployment Models

 

Partner Integration

 

Cisco Integration

Avaya Integration

Genesys Integration

 

Harmony
Suite Packaging

Harmony Overview

KnoahSoft's Harmony™ 3.0 helps businesses improve customer satisfaction and increase operational awareness by providing formal and informal IP-based Contact Centers with a low-cost, modular web-based solution. Built for VoIP from the ground up, Harmony supports call recording, quality and performance management initiatives. Harmony helps build a collaborative work environment by giving all Contact Center constituencies – executives, managers, supervisors, QA specialists, coaches and agents – the information they need to do their jobs.

This VoIP-enabled, 100% web-based solution supports the review of calls, emails and chat sessions in a PCI-compliant, services-oriented, open reporting framework. The advanced reporting and real-time Dashboards reduce operating expenses and liability risks and improve contact center staff effectiveness and satisfaction. Harmony 3.0 Web 2.0 technology strengthens your bottom line while enhancing your customer's experience.

Contact Centers use Harmony 3.0 to effectively manage their business operations with real-time and offline data. Harmony 3.0 provides all the important data collected via recording, surveying and speech analytics to help improve agent performance and quality. Supervisors have a collaborative environment to support agents, through the Harmony 3.0 messaging, monitoring, e-learning and coaching modules.

Harmony 3.0 also features a central Alert Manager that provides a consolidated Dashboard that displays all alerts in the system at a given time.

The core technology of Harmony 3.0 was developed at demanding contact center outsourcing sites with thousands of agents before being introduced to the market. Harmony 3.0 is easy to use, deploy and maintain, and it's accessible from anywhere in the world.

Harmony 3.0 is integrated with Avaya DMCC-based active recording and pre-certified for Cisco Enterprise Liability Recording to improve customer satisfaction and increase operational awareness. Organizations will be more adept at delivering better results at a low cost.

 

 

© 2010 KnoahSoft.Inc