KnoahSoft's Harmony™ Suite helps businesses improve customer satisfaction and increase operational awareness by providing formal and informal IP-based, TDM or Hybrid contact centers with a feature rich, modular, easy to use, completely web-based solution. Built for VoIP, TDM or Hybrid from the ground up, Harmony supports call recording, quality and performance management needs and initiatives. Harmony also helps build a collaborative work environment by giving all contact center constituencies - executives, managers, supervisors, QA specialists, coaches and agents - the information they need to do their jobs.
The solution’s real-time dashboard and messaging portal enables management to rapidly identify and address customer and operational issues and opportunities in a timely fashion.
This 100% web-based solution supports the review of calls, emails and chat sessions in a secure, services-oriented, enterprise portal based framework. With analytically oriented advanced reporting and real-time dashboards, Harmony reduces operating expenses and liability risks while improving contact center staff effectiveness and satisfaction. The solution features the most advanced features and Web 2.0 technology to help businesses of all sizes strengthen their bottom line while enhancing the customer experience
Harmony 3.x also features a central Alert Manager that provides a consolidated Dashboard that displays all alerts in the system at a given time.
The proven core technology of Harmony 3.x was developed at demanding contact center outsourcing sites with thousands of agents before being introduced to the market. Harmony 3.0 is easy to use, deploy and maintain, and it's accessible from anywhere in the world.
Harmony 3.x has tighter integrations with Avaya, Alacatel Lucent, Cisco, Genesys Enterprise Liability Recording to improve customer satisfaction and increase operational awareness. Organizations will be more adept at delivering better results at a low cost.