Knowledge Center
Welcome to the KnoahSoft Knowledge Center. Here you will find the information you need to learn more about KnoahSoft products.
- Brochures
- White Papers
- Data Sheets
- Case Studies
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KnoahSoft Corporate Overview |
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Harmony Standard Edition |
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Harmony Contact Center Edition |
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Harmony Enterprise Edition |
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Harmony Survey |
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KnoahSoft Professional Services |
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KnoahSoft Cisco Integration - NEW |
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KnoahSoft Avaya Integration - NEW |
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KnoahSoft Genesys Integration - NEW |
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Tata Business Support Services, Ltd, one of the largest third-party outsourced customer service providers in India, implemented KnoahSoft Harmony Contact Center Edition to support their growing workforce management requirements. The solution included the comprehensive web-based software suite as well as the Evaluate module, which gave Tata the ability to define business rules that drive quality plans and improve agent quality by evaluating the right customer calls. Harmony's comprehensive Quality and Performance Management solution enabled Tata to invest in their future, now. Read more>>> |
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Agora Marketing Solutions, a growing direct marketing call center based in Florida, implemented KnoahSoft Harmony Contact Center Edition to meet their call recording, data security and quality management requirements. Harmony’s web-based, PCI-compliant solution includes Cisco UCCE pre-certification and enables Agora to monitor real-time agent activities and assess detailed information on historical agent performance and actions – despite diverse agent locations. Harmony’s seamless scalability provides increased manageability, lowered costs and improved productivity. Read more>>> |