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IVR Survey
Many companies - contact centers specifically - struggle to measure its most important criteria: the real-time customer experience. To address this critical issue, KnoahSoft Survey delivers customizable customer surveys in real-time through standard IVR, giving enterprises the flexibility they need to maximize their customer relationships. KnoahSoft makes contact centers smarter and more agile as agents and management can review and take action on-the- spot to customer survey feedback.
Empowers users with real-time customer satisfaction data from their customers via IVR.
Moves organizations from reactive to proactive with immediate access to survey information.
Supports Cisco IP-IVR and CVP to provide full surveying capabilities for Cisco contact centers.
Use of standard VXML to allow for easy integration and deployment with Cisco IVR
platforms.
Call-flow rules prompt the system to generate in real-time the right survey for the right customer.
Creation or modification of survey templates.
Reporting data provides a complete view of the real-time customer experience.
Please click here to access our IVR Survey Brochure.
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