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KnoahSoft Highlights

June 2008: KnoahSoft Call Recording , Quality and Performance Management Solution Now Rated "Avaya Compliant".

March 2008: KnoahSoft announces its selection by Avaya Inc. for Gold level membership in the Avaya DevConnect program.

Feb 2008: KnoahSoft publishes Critical Practices and Processes to Maximize Contact Center Performance whitepaper.

Jan 2008: KnoahSoft Identified as a "New Contender" in DMG Consulting's 2007-2008 Quality Management/Liability Recording Product and Market Report.

Sample List of Customers

Announcements

View our recent three part webinar series on agent performance management techniques and technologies.

March 8, 2008, Part I: Emerging Trends
Presented By: Ralph Barletta, KnoahSoft and Donna Fluss, DMG Consulting

April 10, 2008 Part II: Best Practices and Innovative Approaches that Drive the Effectiveness of Agent Evaluation
Presented By: Ralph Barletta, KnoahSoft and Donna Fluss, DMG Consulting

May 22, 2008 Part III: High Performance Coaching: Building a bond between supervisors and agents that insures consistent results
Presented By: Ralph Barletta, KnoahSoft and Beverly McIntosh, McIntosh and Associates

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