Careers

The Testing Engineer is responsible to verify and validate web and C++ based applications and ensure that the product operates as designed. S/he should be able to develop test cases and document and report on progress of testing. Should be able to write test plans under direction from managers.

• Responsible for testing small to medium applications of the product.
• Create, maintain, and execute test plans and test cases for functional testing and performance/load/scalability testing
• Execute the test plan, providing intermediate progress and exception reports to managers and project leads.
• Tests software releases during the product development.
• Reports test results and enter problems and issues into the bug database. Monitors And updates bug reports as needed including bug report closure.
• Configures necessary hardware and operating environments as needed to complete assigned testing.
• Writes or assists in the development of test plans and test procedures
• Completes assigned test-related tasks
• Manages the defect database under the guidance of senior QA engineers
• Assists in review of test processes as they are developed
• Demonstrates the ability to analyze a problem and complete detailed reports.
• Able to methodically produce the steps which exhibit bugs in the product and be able To reproduce and communicate these steps.
• Shows initiative in gaining in-depth experience in areas of technology relevant to testing of company products
• Shows initiative in gaining theoretical knowledge in software testing.

• Must have 2 to 3 years of testing experience
• Has ability to adapt to the changing needs of a project.
• Has ability to meet deadlines.
• Have strong communication skills, both in writing and orally. English: can read and write well enough to be able to communicate with peer QA and Development engineers regarding software defects
• Bachelor’s degree in computer science or relevant experience.
• Sufficient knowledge/experience working with Java,J2EE based
• Knowledge of Microsoft Office tools.
• Familiarity with testing methodologies and the defect reporting process.
• Technical knowledge related to VOIP, networking, databases, windows servers is required - knowledge of enterprise application technologies including Web Servers, Application Servers, Databases, Windows OS etc. would be really helpful

The ideal candidate will be responsible to create install guides, technical papers, user guides, admin guides, product training material, online help etc. S/he need to work closely with all departments in the planning and development of the product documentation. S/he should own the overall product documentation and ensure that the quality, technical accuracy and customer focus are maintained in the deliverables.

He/she will be working in a fast-paced environment alongside energetic software developers, QA engineers and support engineers.

• Understanding client requirements & functional specifications
• Individually develop and update technical documentation/content adhering to format, content and style guidelines.
• Produce content in desktop publishing, online help, and multi-media formats.
• Research and evaluate new documentation tools and methods.
• Support application testing as needed
• Create user guides, admin guides, installation guides using MSTP or Chicago style manuals.
• Design, create and deliver whole product documentation sets and/or related courseware.
• Plan the format, arrange the layout of publications and edit work for conformance to publication standards and specification.

• Should possess excellent writing and project management skills.
• Should have sound knowledge of technical writing principles, standards and methods.
• Should possess sound computer skills (MS Office) and have sound awareness of technical writing tools.
• Should be comfortable working both independently and collaboratively.
• Should have the ability to
  
  
  • Conceptualize, research, design, develop material for new products
  • Analyze requirements, design docs to determine types of publications needed
  • Research related topics and technologies, including gathering and sorting source and background materials
• Should be able to understand the global impact of his/her actions, meet deadlines and take calculative risks.
• Should have proven track record of collaboration with engineering members.
• Should have knowledge on doc processes and doc tools.
• Should have independently executed and managed the projects.
• Should possess the ability to understand technical concepts, customer requirements and translate that information in documents.
• Should be able to present information in an interesting and precise manner that keeps the audience engaged and active.

• Educational background in Computer Science/Engineering/Science/humanities (BE/B.Tech/MCA/BSc/BA, etc.) with excellent written skills - An equivalent combination of relevant education and/or experience may be considered.
• Must have 4-6 years technical writing experience
• Understands customer requirements and incorporate the same in documentation.
• High level of expertise in Adobe Technical Communications Suite (RoboHelp, FrameMaker, Acrobat, Captivate, PhotoShop), Microsoft (Office, Powerpoint, Publisher, Visio).
• Advanced capabilities in screen capture and graphics modification software (e.g., PhotoShop, Jasc Paint Shop Pro).
• Experience with writing white papers, web page copy, knowledgebase articles, etc. and/or a working knowledge of Enterprise Content Management
• Proven ability to self-edit work effectively as well as to write clear, concise and comprehensive documentation on complex, multi-level technical issues, including storyboard creation and development
• Excellent organization, strong written/verbal communications and writing styles with an eye for detail.
• Ability to grasp complex software, learn quickly and work within tight deadlines.

The Solution Consultant must be able to articulate technology and product positioning to both business and technical users.

Solution Consultants are the primary technical resource for the field sales force. Solution Consultants are responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products. A Solution Consultant must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. S/he must be able to establish and maintain strong relationships throughout the sales cycle.

• Responsible for development and delivery of product demonstrations
• Responsible for representing the product to customers and at field events such as conferences, seminars, etc.
• Able to convey customer requirements to Product Management teams
• Able to travel throughout sales territory
• Conceptualizing and communicating on how the company products and services affect opportunities and sales exposure within the organization.
• Performing customer needs assessments and solution finding sessions.
• Contributing to account scheme definition and review actively.
• Reviewing customer operations for improving business process opportunities.
• Understanding product capability gaps or functionality to define ways to handle them using partners, product enhancements, etc.
• Defining the best company products to address requirements of prospect business.
• Designing and delivering product presentations based on the necessities and competitive sales condition.
• Requesting and coordinating resources required to support sales department.
• Providing responses for product and technical requests.
• Participating at conferences, tradeshows, and other events as required by Sales Management and Product Marketing.
• Providing knowledge and training on products to peers, presales and sales staff in the organization.
• Demonstrating an in-depth understanding of the company products, functions, features and benefits.
• Developing and maintaining business and client contact information as these relates to product development.
• Getting associated with user groups, industry groups, etc.
• Improving product specification layout and detail according to the distinguishing features of a company products.
• Providing specifications and quotes to prospective clients.

• Must have minimum 3 years experience in pre-sales
• Proven success-presenting technology as business solution
• Proven success selling in complicated sales surroundings with both technical and business buyers
• Able to make effective presentations or demonstrations in time constrained situations.
• Able to prioritize the work in multi-tasking environment
• Able to meet tight deadlines, follow up on commitments, and take disciplinary action wherever appropriate
• Strong selling and sales aptitude
• Effective verbal, written and presentation skills
• Good team leading ability and managing additional technical resources for meeting the account needs
• Good knowledge of Microsoft office
• Has ability to meet deadlines.
• Have strong communication skills, both in writing and orally. English: can read and write well enough to be able to communicate with peer QA and Development engineers regarding software defects
• Bachelor’s degree in computer science or relevant experience.
• Sufficient knowledge/experience working with Java,J2EE based
• Knowledge of Microsoft Office tools.
• Familiarity with testing methodologies and the defect reporting process.

• UG - Any Graduate - Any Specialization
• PG - MBA/PGDM - Any Specialization

This role is responsible for all aspects of developing enterprise level C++ based applications, integrating with the VOIP, CRM tools for the KnoahSoft product suite which is used extensively by contact centers industry for tracking agent performances and meeting the other compliance requirements.

• Write legendary, high-performance, scalable, and maintainable code
• Analyze, propose and develop solutions for our product
• Communicate effectively with other teams inside and outside engineering
• Lead projects, mentor junior engineers, and help recruit top tier talent
• Monitors all source code changes using standard source control (SVN)
• Assists analysts in understanding how code changes affect the applications
• Demonstrates and applies a knowledge and understanding of development tools as a senior developer
• Demonstrates and applies a knowledge and understanding of C++, Java languages (Java is good to have)
• Explains technical concepts effectively, taking audience into account
• Communicates effectively with Technical and Business Systems Analysts
• Consistently creates and executes unit test plans appropriate to the task
• Understands and comprehends design requirements as specified
• Provide guidance and mentoring for junior engineers hired into the team who may be tasked to perform some of the above duties.

• Must have a bachelor's or master’s degree in Computer Science/Engineering or equivalent
• Must have 4 to 6 years of experience in programming and technical software products, preferably in service-based, backend (non-GUI) component development in C, C++ languages.
• Skills
  
  
  • Languages : C++, C, Java (Good to have)
  • Concepts (mandatory to have) : Multi-threading, Socket-programming, TCP-IP protocol handling
  • IDEs : Visual Studio, Eclipse
  • Operating Systems : Windows Client & Server OS, Linux (Good to have)
  • Tools & SDKs : MFC, Unit testing tools (like CUnit), Profiling & Debugger tools (GProf, WinDbg, etc)
  • Database Systems : MSSQL
• VOIP Technologies (Mandatory)
  
  
  • Must have minimum 3 years experience with VOIP
  • Understanding of VOIP protocols such as SCCP, SIP
  • Working knowledge of Cisco UCCX/UCCE/UCM products
• Excellent communication/mentoring skills.
• This individual will be a key member in the engineering team
• Must have superior problem solving skills
• Experience with full lifecycle development projects. Experience in product development is an added advantage
• Ability to develop, document, and communicate architectures/ designs using UML and other notations for large scale full lifecycle projects.
• Familiarity with emerging architectural solutions and technologies.

• UG - Any Graduate - Any Specialization
• PG - MBA/PGDM - Any Specialization

The Shift Lead - Support is responsible to manage the shift/team and supervise and support all customer issues related to product support, installation, and professional services of the product with the goal of ensuring maximum reliability and customer satisfaction. The Shift Lead will also be responsible in providing technical support on the product to KnoahSoft Customers. Would need to provide support for installation, troubleshooting, training, maintenance of product.

• Rapport Building - Ability to manage customers and building a good rapport with customers
• Escalations - Ability to handle escalations and clear understanding on the escalation policies
• Product Installations - Manages the installation and configuration of the product at customer locations
• Product Releases - Actively communicates product releases to existing customers
• Support Activities
  
  
  • Manage Support lab for hosting various product versions
  • Follow Support Testing process and report on testing results to Product Management and Engineering
  • Identify and report risks to project schedule and product quality and propose new methods to control and/or mitigate risks.
  • Consults with other technology areas to develop, enhance and improve key software and systems engineering processes and development life cycle activities
  • Keeps abreast of industry trends by participating in appropriate forums and maintaining professional affiliations
  • Implement and deploy a ticketing system to track customer related issues
• Team Lead Activities
  
  
  • Manage the Support team and their workload
  • Escalate any key issues to the Manager
  • Send shift reports to Manager on a daily basis
  • Ensure SLAs are followed for all issues that are raised

• Must have a bachelor's degree in Computer Science or Engineering
• Must have 5 to 7 years of experience in programming and technical / customer support of software products, and minimum 2 years experience as a Team Lead
• Experience on product installations /configurations is a big plus
• Experience with Product Testing is a plus
• Must have a solid understanding of support processes
• Exposure to support methodologies, techniques and tools
• Knowledge of enterprise application technologies including Web Servers, Application Servers, Databases, Windows OS etc. would be really helpful
• Technical knowledge related to VOIP, networking, databases, windows servers is required
• Should possess excellent communication skills - should be able to effectively communicate with our customers around the globe
• Should have good communication/ Analytical/ Technical skills (written & oral)
• Should be flexible enough to work in terms of work hours/shifts.

• Flexible based on experience