Announcements
May 2009 Harmony Suite Recognized for Outstanding InnovationApril 2009 KnoahSoft Announces Strategic Alliance with QPC (MEA)
January 2009 Harmony 2.0 receives 2008 Product of the Year award from Customer Interaction Solutions magazine
October 2008 Harmony 2.0 receives the "Best of Show Award" at Technology Marketing Corporation (TMC)'s INTERNET TELEPHONY Conference and EXPO West 2008.
View our recent three part webinar series on Agent Performance Management Techniques and Technologies.
Part I: Emerging Trends
Presented By: Ralph Barletta, KnoahSoft and Donna Fluss, DMG Consulting
Part II: Best Practices and Innovative Approaches that Drive the Effectiveness of Agent Evaluation
Presented By: Ralph Barletta, KnoahSoft and Donna Fluss, DMG Consulting
Part III:High Performance Coaching: Building a bond between supervisors and agents that insures consistent results
Presented By: Ralph Barletta, KnoahSoft and Beverly McIntosh, McIntosh and Associates


















