Announcements

May 2009 Harmony Suite Recognized for Outstanding Innovation

April 2009 KnoahSoft Announces Strategic Alliance with QPC (MEA)

January 2009 Harmony 2.0 receives 2008 Product of the Year award from Customer Interaction Solutions magazine

October 2008 Harmony 2.0 receives the "Best of Show Award" at Technology Marketing Corporation (TMC)'s INTERNET TELEPHONY Conference and EXPO West 2008.

View our recent three part webinar series on Agent Performance Management Techniques and Technologies.

Part I: Emerging Trends
Presented By: Ralph Barletta, KnoahSoft and Donna Fluss, DMG Consulting

Part II: Best Practices and Innovative Approaches that Drive the Effectiveness of Agent Evaluation
Presented By: Ralph Barletta, KnoahSoft and Donna Fluss, DMG Consulting

Part III:High Performance Coaching: Building a bond between supervisors and agents that insures consistent results
Presented By: Ralph Barletta, KnoahSoft and Beverly McIntosh, McIntosh and Associates

Customers

Highlights

May 2009 Knoahsoft to Exhibit at the NASSCOM BPO Strategy Summit 2009," June 9-10, 2009 at the Hotel Leela Palace, Bangalore, India


March 2009 Follow KnoahSoft activities, news and highlights on Twitter

March 2009

Check out our new customer case studies and data sheets in our "Knowledge Center"

February 2009

Downland our newest whitepaper on "How to Build the Business Case and ROI for Agent Performance Tools in the Contact Center"

September 2008
VERSION 2.0 NOW AVAILABLE!

June 2008 DirectNetworks Signs Agreement to Resell KnoahSoft Performance Management Software.

June 2008: KnoahSoft Call Recording , Quality and Performance Management Solution Now Rated "Avaya Compliant".

March 2008: KnoahSoft announces its selection by Avaya Inc. for Gold level membership in the Avaya DevConnect program.

Feb 2008: KnoahSoft publishes Critical Practices and Processes to Maximize Contact Center Performance whitepaper.

Jan 2008: KnoahSoft Identified as a "New Contender" in DMG Consulting's 2007-2008 Quality Management/Liability Recording Product and Market Report.